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3PL services may be the last segment in the supply chain, but it has a major impact on how customers perceive the company and their products. Think about it — the fulfillment packer is the last person to touch the product(s) before your customer receives their package. Delivering the right product, to the right person, at the right time is crucial to success
We make things happen !!!
As a privately held company, we are not subject to shareholder requirements and quarter-by-quarter market results. This affords us the ability to both believe in and create lifetime relationships. We choose to invest in our people, our processes, and our clients
our clients and employees will speak about our services in a different way. According to them we simply ‘make it happen’, we ‘get the job done’ and we ‘make the impossible, possible’.
We have a simple approach to business and call it our Focus Plan for customer service excellence:
We place you, our client, at the heart of every working day - and our staff is duty-bound to deal with your inquiries and requests immediately; without exception. This ‘client requests first’ policy is the cornerstone of our service ethos, and every staff member knows that they will never be distracted from addressing a client request by any other day-to-day responsibility.
Staff training is one thing, but choosing the right individuals in the first place is what makes the difference. We pride ourselves on selecting staff who are honest, courteous and kind – something that’s already intrinsic to their personalities and their own integrity. Our staff all have a passion for excellence and they are committed to ongoing self-development.
We can tell you nothing ever goes wrong, but you know that’s not true. Stuff happens, and when it does you need a logistics partner that will tell you how it is, and then tell you how they're going to fix it; and that’s us. We specialize in expecting the unexpected - and in finding an answer. Fast!